Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Carriers

We use the following carriers to deliver our orders:
  • Our own delivery vehicles (Central Scotland only)
  • USPS
  • UPS
  • FedEx
  • DHL
  • Royal Mail

Shipment of Chemicals

Many carriers do not transport liquid chemicals due to potential hazards.  Carriers that do transport liquid chemicals impose a surcharge of £25 on top of standard dlivery charges.  We can ship liquid chemicals free of charge or at standard delivery rates using our own delivery vehicles across Central Scotland only.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. You can return items ordered from your Account Area.
2. Mail your returned item to:

     Wipeclean Supplies Limited
     Returns Department Tracking
     Unit 5 South Elgin Place
     Clydebank, Glasgow G81 1XP

Return Exceptions
Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee & Original Shipping Costs
We do not charge a re-stocking fee. We do not refund the original shipping and handling that you paid on the order.
 

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